Return Policy

At Optimised Medical Supplies Ltd, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you need to return an item, please review the following policy:

Returns Window

• You may return any unused and unopened items within 30 days from the day after you receive your order.
• Returned items must be in their original condition, including packaging, tags, and manuals.

Non-returnable Items

• For health and hygiene reasons, sealed medical products such as syringes, bandages, or any single-use items cannot be returned once opened.
• Products that are clearly marked as non-returnable or custom orders are not eligible for returns.

Return Process

• Contact Us: To initiate a return, please contact our customer service team at [email] or call [phone number]. You will need to provide your order number and the reason for the return.
• Return Authorization: You will receive a returns authorization number and a return address. Please ensure the number is included on your returned package.
• Condition of Returned Items: Items must be unused, in the same condition as received, and in their original packaging.
• Return Shipping Costs: Unless the return is due to a defect or error on our part, you will be responsible for the cost of return shipping.

Refunds

• Once we receive the returned product, we will inspect it and process your refund within 14 days.
• Refunds will be issued to the original payment method. The original shipping cost is non-refundable unless the return is due to an error on our part.

Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 14 days of receipt. We will arrange for the collection of the damaged item and provide a replacement or refund.