Services

Delivery Options

At Optimised Medical Supplies Ltd, we ensure fast, reliable delivery to meet your healthcare needs:

  • Next-Day Delivery: Place your order before 1 pm (Monday to Friday) and receive it the next working day.
  • Free UK Standard Delivery: Enjoy free delivery on orders over £25, arriving within 2-5 working days.

Tracked Delivery Options:

  • Royal Mail 48: £3.99, delivery in 2-3 working days.
  • Royal Mail 24: £4.99, delivery in 1-2 working days.

Premium Delivery Services:

  • DPD/DHL Next Working Day: £7.49, for swift next-day delivery.
  • DHL Saturday Delivery: £14.99, for Saturday delivery (order by 3 pm Friday).

All orders are discreetly packaged, ensuring your privacy is protected.

Return and Exchange Policies

We offer a hassle-free return and exchange process

Change of Mind

Cancel your order within 30 days of receipt for a full product refund (shipping costs excluded).

Damaged or Incorrect Items

Contact us within 14 days for replacements or refunds.

Exchanges

Exchange items within 30 days, provided they are unused and in their original packaging.

Customer Support

We are dedicated to providing excellent customer service every step of the way

24/7 Support

Our team is available around the clock to assist with your inquiries.

Expert Guidance

Whether you need product recommendations or assistance with bulk orders, we’re here to help.

Tracking Assistance

For orders with tracked delivery, we help monitor your package and resolve any delays.

Bulk Ordering Options for Healthcare Facilities

We understand the unique demands of healthcare facilities and offer tailored bulk ordering solutions:

  • Wholesale Accounts Access competitive pricing and streamlined ordering for bulk purchases.
  • Customized Solutions Tell us your monthly requirements, and we’ll craft a solution that fits your needs.
  • Reliable Fulfillment Count on us for consistent stock availability and timely delivery.